Shipping Policy

Standard Shipping

Order processing begins on the day your order is placed and typically takes 1-3 business days to complete.

Estimated Shipping Times by Region:

Asia: 5-9 business days
USA & Canada: 5-9 business days
Latin America: 7-11 business days
Europe: 6-10 business days
Africa: 7-12 business days

Flat rate shipping fee: $8
Free shipping on orders over $20.

Note:

In-stock items require an additional 1-3 days for warehouse processing before shipping.
Pre-order items have estimated delivery dates mentioned on the product page.

Customs Duties & Import Taxes

Orders are shipped duty and tax unpaid.
Customers are responsible for all import duties and taxes per local regulations.

Shipping Restrictions

Our carriers cannot guarantee delivery to certain locations. Please ensure your shipping address includes specific details such as building/street number to avoid failed deliveries.

Shipping Address Limitations

We do not ship to APO/FPO/DPO addresses.
P.O. Box shipping is only supported in the United States (Standard Shipping only).
Non-continental Europe (e.g., certain islands and territories) is not supported.

Failed Delivery Situations

Sartiro is not responsible for failed deliveries due to incorrect shipping information. If your order is returned to us due to incorrect details, a refund will not be issued.

If you notice an error in your order details, please contact support@sartiro.com with your correct shipping information before your order is dispatched within 24 hours.

For certain locations such as Puerto Rico, Guam, American Samoa, and the Virgin Islands, please allow 1-2 additional days for delivery. Some regions may require in-person package pickup.

Additional Shipping Information

Shipping time does not include order processing time.
Tracking information may experience slight delays from some carriers.
Shipping fees are calculated based on the final payment amount after discounts (if applicable).

Order Issues & Support

Haven’t received your package?

If your order shows as "Delivered" but you haven't received it, please contact support@sartiro.com within 30 days of the delivery date.

For any shipping-related questions, feel free to reach out to our support team.

Company name: MNSSK ONLINE LTD
Address: Suite C, 7/F, World Trust Tower, 50 Stanley St, Central, HK

E-Mail: support@sartiro.com
Contact Form
Phone: +1 213 699 1027
Company number: 3187521

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

FAQ

Need help with your order or have questions about our products? We're here to help! Our friendly support team is just an email away. Reach out anytime at support@sartiro.com.

We're available every day and typically respond within 1–2 business days.Average answer time: 24h

Do you ship worldwide?

Yes, we ship worldwide! Wherever you are, we'll deliver your order quickly and reliably.

How long does shipping usually take?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7 to 12 days. Delivery details will be provided in your confirmation email.

How do I choose the right size?

Check the detailed size chart available on each product page to ensure you find the perfect fit.

Are your products suitable for sensitive skin?

We're available every day and typically respond within 1–2 business days.Average answer time: 24h