Shipping Policy

At Sartiro, we strive to deliver your products swiftly and safely. Each order is carefully packaged and shipped with care.

Order Processing:
We typically process and dispatch orders within 1-3 business days from the date of purchase. During peak periods, processing may take slightly longer - we appreciate your patience.

Estimated Delivery Times

Asia: 5-9 business days

USA & Canada: 5-9 business days

Europe: 6-10 business days

Latin America: 7-11 business days

Africa: 7-12 business days

Note: Shipping estimates do not include processing time (1-3 business days).

Shipping Rates

Flat-rate shipping fee: $5.99

Enjoy FREE shipping on orders over $64.99.

Tracking Your Order

You’ll receive a tracking number via email as soon as your order ships, allowing you to easily monitor your package’s progress.

Customs Duties & Import Taxes

Orders ship duty and tax unpaid, and customers are responsible for all applicable customs duties and local taxes.

Delays & Exceptions

Although we strive to meet estimated delivery dates, occasional delays due to carriers or customs processes may occur. We apologize for any inconvenience and appreciate your understanding.

Shipping Restrictions

We cannot deliver to APO/FPO/DPO addresses.
P.O. Box shipping is only available in the United States (standard shipping).
Shipping is not supported to non-continental European locations (certain islands and territories).

Failed Delivery Situations

Ensure your shipping details are accurate, including apartment or building numbers. Sartiro is not responsible for failed deliveries resulting from incorrect or incomplete information provided at checkout.

If you notice an error, contact us immediately at support@sartiro.com. Changes may not be possible after 24 hours or once shipping has begun.

Additional Information

Pre-order items list estimated delivery dates on product pages.
Allow an extra 1-2 days for delivery to locations like Puerto Rico, Guam, American Samoa, and the Virgin Islands.
Some regions may require in-person package pickup.
Shipping fees are calculated after discounts are applied.

Need Help?

If your package shows "Delivered" but you haven’t received it within 30 days, or if you have any shipping-related questions, please reach out to our support team at support@sartiro.com.

Our support team is available Monday through Friday, 9:00 am - 5:00 pm. We’re here to assist you!

FAQ

Need help with your order or have questions about our products? We're here to help! Our friendly support team is just an email away. Reach out anytime at support@sartiro.com.

We're available every day and typically respond within 1–2 business days.

GET IN TOUCH

Do you ship worldwide?

Yes, we ship worldwide! Wherever you are, we'll deliver your order quickly and reliably.

How long does shipping usually take?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7 to 12 days. Delivery details will be provided in your confirmation email.

How do I choose the right size?

Check the detailed size chart available on each product page to ensure you find the perfect fit.

Are your products suitable for sensitive skin?

Yes, our products are suitable for sensitive skin. We carefully select gentle, breathable fabrics and use smooth seams in all our designs to minimize irritation. Our materials are chosen specifically for their softness and comfort, making them ideal for those with skin sensitivities.

We're available every day and typically respond within 1–2 business days.

GET IN TOUCH

Worldwide Shipping

We offer fast world-wide shipping on all orders.

Need Help?

Our customer service team is here to help you, support@sartiro.com

Secure payment

Pay securely via PayPal, Apple Pay, Credit card, Google Pay, Shop, and many others.